FAQ

Frequently Asked Questions

Getting Started

Choosing a therapist is one of the most important decisions you will make in this process and we do not take that lightly. We recommend starting with checking out our team bios, these will give you a better sense of each therapist’s vibe and approach. Then once you complete the inquiry form we’ll match you to your preferred therapist, or if you’re open, the one we feel best fits your availability and needs. The therapist will reach out to you directly to schedule a consultation and get a better sense of what you're looking for. If it turns out we are not the right match, we will talk through it honestly and help you find someone who is, whether that is someone within our practice or another therapist referral.
We offer both. Whether you prefer the comfort of your own space or the grounding of an in-person session at our Nashville office, we will work with what works best for you. Some clients choose to do one (virtual or in-person) consistently. Others do a mix of both depending on the season of life they are in.
We operate under a reschedule policy. We ask that you reach out at least 24 hours in advance to reschedule your session. Rescheduled sessions are subject to your therapist's availability within the same month you're scheduled. Same day reschedules are subject to a fee, and no shows or cancellations with no reschedule are charged the full session fee. We understand that life happens. So, if something comes up, just reach out as soon as you can and we will do our best to work with you.
The first step is reaching out. From there a therapist on our team will reach out to schedule a brief consultation. During that time you can share more about what you're looking for and make sure they are right fit. Once that is confirmed, we will get your first session on the calendar and send you your paperwork to complete in advance.
Yes. We offer a free initial consultation so you can get a feel for the practice, ask questions, and make sure this feels like the right space for you before you commit. We want you to feel confident before you ever walk into a first session.

Fees & Insurance

Soulful Bloom is a private pay practice, which means we do not bill insurance directly. This allows us to protect your privacy, give your therapist the freedom to work at the pace that is actually right for you, and keep the focus entirely on your care and not on what an insurance company decides is clinically necessary.
Yes, we believe that quality therapy should be accessible. Our sliding scale availability is limited and based on individual therapists’s availability. We have a fee range designed to meet people where they are financially, including reduced rates when working with our interns and prelicensed clinicians. When you reach out, we will have an honest conversation about what will work for you financially. You can also check out our investments page and specialty service pages for full details on fees and reduced rate options.
Under the No Surprises Act, you have the right to receive a Good Faith Estimate of the expected cost of your care before services begin. This is a written estimate of what your sessions will cost based on your anticipated treatment. We will provide this to you before your first session so you always know what to expect. If you have questions about this, just ask. We are happy to walk you through it.
Yes. We do accept HSA/FSA cards for payment. And in most cases, Health Savings Accounts and Flexible Spending Accounts can be used for mental health services. We recommend confirming with your plan provider, but this is a great option for many of our clients.
A Superbill is a detailed receipt of services that you can submit to your insurance provider to request out-of-network reimbursement. We can provide one upon request. Whether your provider reimburses you and how much depends on your individual plan. We recommend calling your insurance company to ask about your out-of-network mental health benefits before getting started.

The Therapy Experience

Most clients start with weekly sessions, especially early in the work when consistency helps build momentum and trust. As things progress, some clients shift to every other week. We will figure out a rhythm together that is beneficial and sustainable for your life and we will keep checking in as things evolve.
There is no single answer to this because it depends on what you're working through and what your goals are. Some clients come for a focused season of work, which may look like a few months around a specific transition or challenge. Others stay longer because the growth keeps unfolding. Your therapist will check in with you regularly about your goals and progress. You're never locked in to a certain number of sessions and never pushed out.
That is more common than you might think and it is completely okay. Therapy is not only for crisis and heavy weeks. Sometimes the most meaningful sessions happen on the “quiet” weeks, when there is space to reflect on what is changing, what is working, and what you're noticing about yourself. Show up as you are. We will figure out where to go from there.
Your first session is about getting acquainted. Your therapist will ask questions to understand your history, what brought you in, and what you're hoping to get from this work. You do not need to have a crystal clear answer to any of those things. The first session is as much about you getting a feel for the space as it is about us getting to know you.
Please tell us. Fit matters more than almost anything else in therapy, and a good therapist will not take it personally. If something is not clicking, we would rather know so we can make an adjustment, whether that means changing our approach together or connecting you with someone whose style feels more aligned. Your comfort and progress is extremely important to us.
Yes. Everything you share in session is completely confidential with very limited exceptions such as immediate risk of harm to yourself or others, or situations involving the abuse of a minor. We will walk through this fully in your first session.

About Soulful Bloom

We are a Black women owned and led private practice rooted in culturally affirming, experiential, and relational care. We built this practice because we know what it feels like to walk into a room and have to explain yourself before the real work can begin. That is not what happens here. Your identity, your lived experience, and your cultural context is central to your healing. You're seen here. Fully.
We work with individuals, couples, and families across a wide range of backgrounds and life experiences. We are especially passionate about serving people who want to learn how to do relationships well, whether with themselves or the people around them, and we are energized by those who are ready to get in and do the real work.
Yes; fully and affirmingly. Every person and every relationship that walks through our door is welcome exactly as they are.